Can I return a personalized item if I change my mind?

Personalized products containing custom text or designs cannot be returned unless the item is incorrect or flawed due to an error on our part. We recommend carefully reviewing all spelling and grammar before finalizing your order.

How long do I have to return a non-personalized item?

For non-personalized items, you can request a return within a 30-day window from the date you received your item. To be eligible, the item must be in its original packaging, in the same condition as received, and accompanied by a receipt or proof of purchase.

How do I start a return and when will I get my refund?

To initiate a return, email personalizedkreatio@yahoo.com with your order details and reason for return. Once we receive and inspect the item, approved refunds are automatically processed to your original payment method within 10 business days.