Return & Refund Policy
At Personalized Kreation, we value your satisfaction with our products and strive to provide a seamless return process. Please review our return policy guidelines below for a smooth return experience.
Returns for Non-Personalized Items:
1. Return Window:
Our return policy allows for returns within a 30-day window from the date of receiving your item. To request a return, ensure you contact us within this timeframe.
2. Eligibility for Return:
To be eligible for a return, the item must meet the following criteria:
- The item must be in the same condition as when you received it.
- It should be in its original packaging.
- You must have the receipt or proof of purchase.
3. Requesting a Return:
To initiate a return, please contact us at personalizedkreatio@yahoo.com. Include your order details and reason for the return in your message. We will guide you through the process.
4. Return Address:
Returns should be sent to the following address:
Personalized Kreation
590 Blue Skies Drive
Sparks, NV 89436
5. Shipping Costs:
Customers are responsible for covering the shipping charges to return the item(s) to us.
6. Refund Process:
Once we receive the returned item(s) and confirm their eligibility for a return, we will process the refund for the purchase price of the item(s).
Returns for Personalized Items:
1. Personalized Items:
Personalized products, including custom text or design elements chosen by the customer, cannot be returned unless the item received is incorrect or flawed due to an error on our part. We encourage customers to carefully review and confirm the spelling and grammar of their personalized details during the ordering process to ensure accuracy.
2. Order Cancellations:
Once an order for a personalized item is placed, it immediately enters the production phase. Therefore, we do not accept order cancellations or changes once the order is confirmed. We kindly ask customers to double-check their orders before finalizing the purchase.
3. Sale Items and Gift Cards:
We regret to inform our customers that returns are not accepted for sale items or gift cards. All sales of discounted items and gift cards are final and cannot be exchanged or refunded.
We are committed to providing exceptional customer service and addressing any concerns regarding our products. If you believe there was an error with your personalized item or have questions about our return policy, please contact our customer service team at [916) 281-9313.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
What is the Restocking Fee?
No Restocking fee
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
We appreciate your understanding and cooperation in adhering to our return policy. Your satisfaction is important to us, and we're here to assist you throughout the return process.
Contact Us:
If you have any questions or concerns regarding the Return and Refund process, feel free to reach out to us at
Phone: (916)281-9313
Email: info@personalizedkreation.com
Address: 590 BLUE SKIES DR, Sparks, Nevada, 89436, USA