Thank you for visiting Personalized Kreation! We're a Nevada-based small business that has been creating personalized gifts, memorial keepsakes, home décor, and seasonal décor since 2008.
Every order is thoughtfully designed, permanently printed, and carefully packaged by our family in Nevada. Whether you're celebrating a special occasion, honoring a loved one, decorating your home, or searching for a meaningful gift, we're honored to be a small part of your memories.
Below you'll find answers to many of our most frequently asked questions. If you don't see what you're looking for, we're always happy to help!
How long does it take to make my order?
Most orders are completed within approximately three business days after all personalization details, photographs, and proof approvals have been received.
How long does shipping take?
Standard shipping usually takes approximately three to six business days after production. Delivery times are estimates and may vary during holidays, severe weather, or carrier delays.
Will I receive tracking?
Yes. Tracking information is emailed when your order ships. Please allow time for the carrier to scan and update the package.
Can I change the wording on a design?
Yes. Names, dates, phrases, and other wording can be changed at no additional charge unless otherwise stated.
Is personalization included in the price?
Yes. Standard personalization — including names, dates, wording, and photographs when the product allows them — is included in the listed price.
Will I receive a proof before my order is made?
A design proof is provided upon request for personalized photo orders before production. Please review your proof carefully and respond promptly so your order is not delayed.
Can you create a completely custom design?
Custom requests are welcome when our schedule allows. Please contact us before ordering with your idea, product type, wording, and preferred colors.
What kind of photograph should I send?
Please send the largest, clearest original photograph available. Avoid screenshots, photographs downloaded from social media, heavily cropped images, or pictures sent through text messages whenever possible, as these may be reduced in quality.
Can you remove the background from my photograph?
Background removal is available when the photograph allows it and is only done at your request. Some images have hair, clothing, shadows, or objects that make clean removal difficult. We will always do our best while preserving the person's natural appearance.
Can you improve a blurry or small photograph?
We can make reasonable adjustments to brightness, color, and clarity, but we cannot guarantee that a very small, blurry, damaged, or out-of-focus photograph can be made completely clear. The finished quality depends heavily on the original image provided.
Will you change my loved one's face?
We do not enhance any image unless requested at the time of ordering. We make every effort to preserve your loved one's natural appearance. Photo enhancement may slightly affect details, especially when the original image is very small or unclear. We will never intentionally alter facial features.
Are the frames, flowers, shelves, bows, and decorations raised?
No. Unless the product description specifically states otherwise, decorative frames, flowers, ribbons, shelves, signs, and other dimensional-looking elements are printed as part of the artwork. The finished surface is smooth and flat.
Are your signs made with vinyl or stickers?
No. Our MDF signs are permanently printed using sublimation. The artwork is transferred into the specially coated surface and is not removable vinyl, a sticker, or a paper decal.
What sizes are available?
Available sizes are shown on each product page. Many of our round MDF signs are offered in 10-inch, 12-inch, and 14-inch sizes, while available sizes vary by product.
Can you make a memorial design for any family member or loved one?
Yes. Our memorial products may be created for a parent, child, grandparent, spouse, sibling, friend, or other loved one. Wording can be changed to reflect your relationship and personal message.
Can you add names, dates, photographs, or a special saying?
Yes. Memorial designs can usually include a photograph, name, dates, and personalized wording at no additional charge.
Can you make a memorial item without a photograph?
Yes. Many designs are available with or without a photograph.
Can memorial flags be displayed at a cemetery?
Yes. Our memorial garden flags are commonly used at homes, gardens, gravesites, and cemeteries. Please check the cemetery's rules before placing any decoration, as policies vary by location.
Do memorial flags include a pole?
Flag poles are not included. You will need a standard garden flagpole to display our garden flags.
Can I change my personalization after ordering?
Contact us as quickly as possible. Changes can usually be made before the design is approved or production begins. Once an item has entered production, changes may no longer be possible.
What happens if I approve a proof with an error?
Customers are responsible for carefully reviewing names, dates, spelling, photograph placement, and wording before approval. We cannot replace an item at no charge for an error that appeared on an approved proof unless the error was ours.
Can I cancel my order?
Personalized orders may be canceled only before design work or production has begun. Please contact us immediately if you need assistance.
How should I clean my MDF sign or plaque?
Gently wipe the surface with a soft, slightly damp cloth. Do not use abrasive cleaners, scrubbers, or harsh chemicals.
Can MDF signs be displayed outdoors?
MDF signs and plaques are intended for indoor use. They should be displayed indoors or in a protected, covered area away from rain and prolonged moisture.
How should I care for a garden flag?
Display the flag securely and avoid contact with sharp objects or rough surfaces. Bringing it inside during severe weather may help extend its life.
Can personalized items be returned?
Because personalized products are created specifically for you, they cannot normally be returned or exchanged unless they arrive damaged, defective, or different from the approved design.
What should I do if my order arrives damaged?
Please contact us promptly with clear photographs of the item, packaging, and shipping label. We will review the issue and help arrange an appropriate replacement or resolution.
What if my package is lost?
Contact us if tracking stops updating or the package has not arrived within the expected delivery window. We will help review the tracking information and determine the next steps.
What if my memorial flag fades?
Outdoor exposure, direct sunlight, weather, and environmental conditions can eventually affect printed fabric. If you experience an unexpected issue, please contact us with a photograph so we can review it and help.
We're always happy to help! If you don't find the answer you're looking for, please contact us. We want you to feel confident when ordering a personalized gift, and we're here to make the process as easy as possible.
